Customer Service Advisor

Package Description

Slater and Gordon offer a competitive salary with market leading benefits, a positive and inviting work environment, exposure to industry specialists and the fantastic opportunity to develop a rewarding and successful career with an award winning law firm.

Job Introduction

Do you like talking to people? Are you looking for an exciting and rewarding customer focussed career opportunity? Are you passionate about delivering exceptional service? Do you go above and beyond for you clients and colleagues?

If the answer to the above is yes, than read on!

Due to continued success we are now looking for experienced customer service professionals to join our newly established team located in our friendly and vibrant offices in Liverpool.

Our customer service advisors are the first point of contact for anyone who may need our professional support or guidance.

This role requires excellent communication and data capture skills alongside an enthusiastic, professional attitude.

Responsibilities to include;

• Understanding the needs of clients, empathising and providing a high level of client care
• Receiving incoming new enquiry instructions via telephone
• Collating information with accuracy throughout the initial enquiry capture process
• Assessing enquiries with a view to acceptance
• Contacting clients and obtaining additional information to assist in the appropriate allocation of the file

About You;

• Excellent communication skills
• Great customer service skills
• Ability to relate to people and build rapport with clients
• Strong organisation and prioritisation skills
• IT literate
• Good attention to detail

You will spend the majority of your time on the telephone talking to potential clients regarding their claims, building rapport and gathering the details required.

We have flexible shift patterns to suit your needs. A full time contract is 37.5 hours per week over 5 days and our offices are open Monday to Saturday between 8am and 8pm. Saturday shifts are worked on a rotation with a day in lieu.

What we offer in return

In return we offer a competitive salary with market leading benefits, a positive and inviting work environment, exposure to industry specialists and the fantastic opportunity to develop a rewarding and successful career with an award winning law firm.

We’re committed to helping you develop a long and rewarding career with us and this starts with a structured and detailed training program with constant support from day one. There will always be someone available to help.

About us

Slater and Gordon are a leading consumer law firm and our mission is to give people easier access to world class legal services. The firm provides specialist legal and complementary services in a broad range of areas and our clients are the centre of it all.

How to apply:

If you would like to make a formal application please select “Apply now” and follow the online process. Should your application be shortlisted a member of the recruitment team will be in touch.